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Common Issues and How to Fix a Roll-up Door

Common Issues and How to Fix a Roll-up Door

Roll-up doors are common in commercial settings due to their convenience and space-saving design. But, like any mechanical system, they can have problems as time passes. If you find out what’s wrong and know how to fix a roll-up door, you can save time and money.

Here’s the brief: To fix a roll-up door, start by thoroughly cleaning and lubricating it to remove debris and prevent rust. Replace any damaged parts like tracks or motor components. For more complex issues or electrical problems, it’s safer to consult a professional to ensure proper repair and avoid accidents.

Now, let’s talk about the common problems with roll-up doors and how to fix them.

What are the Common Commercial Roll-Up Door Issues?

Here are some common problems with commercial roll-up doors and what they mean:

Trouble Opening or Closing

If your door is hard to open or close smoothly, it might be because it’s not lined up right, the tracks are damaged, or there’s stuff blocking it.

Rust and Corrosion

Roll-up doors can get rusty and worn out over time, especially if they’re exposed to rain or salty air. Look for rust, black metal dust, or excessive noise on bearings, springs, and other components.

Weird Noises

If you hear loud noises or strange sounds like squeaking, grinding, or banging, it could mean that the parts are loose, worn out, or need some lubrication.

Spring Issues

Roll-up doors use springs to help them open and close. If the springs aren’t working right, the door might not move like it should. In many types of doors, torsion springs control the up-and-down movement. These springs can last for many cycles, even up to 50,000 cycles.

But eventually, they wear out, especially if they’re in a humid environment and can get rusty. If your door is having issues because of the spring, it’s important to know when to adjust or replace it. But for safety, it’s best to let a professional handle replacing torsion springs.

Panel Damage

Sometimes, the panels on the door can get dented or broken from accidents or just regular use, which can mess up how the door works.

Faulty motor

If your roll-up door has a faulty motor, it might make strange noises, have trouble moving smoothly, or not respond when you try to control it.

Tight components

Tight components can also cause problems, like if the door gets stuck or feels too hard to open.


Look out for any physical objects or dirt that might be blocking the door’s path.

Power issues

And if there are power issues, like tripped breakers or problems with the circuit board, you’ll need to fix those to get the door working again.

How to Fix a Roll-up Door: Common Issues

How to Fix a Roll-up Door: Common Issues

If your overhead door isn’t working right, you probably know what’s causing the problem. But how do you fix it? Some issues are easy to handle on your own, while others might need professional help.

Remember to be careful, especially with heavy doors that could be dangerous if they come loose.

Here are the simple fixes for common issues:

  • Off-Track Door: This is a frequent issue. Check the door’s guides for any debris that might be causing the rollers to jump out. You can usually get the door back on track by hand, but be careful not to force it.
  • Loose Screws: Over time, screws can loosen up. Tightening them with a screwdriver can sometimes fix the problem entirely.
  • Lack of Lubrication: A squeaky door often just needs some lubrication. Use a silicone spray on the rollers and tracks to make things run smoothly. Important note: Don’t use oil or grease, as this will attract dirt and make things worse.
  • Rust: A rusty door can become harder to operate and more prone to damage. You can tackle rust with a wire brush and some rust-oleum paint.
  • Clean it well: If dust or debris is causing the problem, cleaning your door should help. Regularly washing it with soap and water and keeping it lubricated can also prevent rust.
  • Resync the door: If your remote isn’t working, try changing the batteries or resyncing it. This is usually easy to do. But if the wall switch or circuit board is the problem, it might be best to call a professional, especially if it involves electrical work.

Check out our insightful blog to thoroughly understand the roll-up garage door insulation.

Things to Leave to the Professionals

Some things with your roll-up door might need expert help to fix. Here’s why:

  • Misaligned tracks: If the door isn’t following its tracks right and there is no sign of debris that you can solve yourself, then it could be tricky to figure out what’s wrong. Professionals have the tools and know-how to spot and fix these issues, saving you time and stress.
  • Rusty and worn parts: Parts like metal plates and springs can get rusty or worn out. These problems might not be easy to fix on your own, and pros can handle them safely and effectively.
  • Faulty motor: If your motor is acting up, it could be a sign of bigger trouble. Experts can diagnose the problem accurately and fix it before it gets worse.
  • Replace parts: If certain parts are broken or damaged, you might need to replace them. This could include tracks, the motor, or even door panels. If the damage is severe, you might need a professional to install a new door.
  • Power issues: Dealing with electrical stuff can be dangerous if you’re not trained. Letting pros handle power problems ensures safety and prevents further damage.

Overall, leaving these tasks to professionals ensures that your roll-up door gets the right treatment and stays in good shape for longer.

Take a look at our informative blog to learn how to replace a broken garage door spring.

Want to Know How a Technician Adjusts a Roll-up Garage Door?

How a Technician Adjusts a Roll-up Garage Door

A technician typically uses an Allen wrench to access the exposed drive to adjust a roll-up garage door. They turn the wrench clockwise to release tension or counterclockwise to increase it. After making adjustments, the technician will lubricate the springs to keep them in good condition. It’s important to leave spring adjustment to professionals because torsion springs can be dangerous if they snap unexpectedly.

However, if you’re comfortable doing so, you can lubricate other moving parts of the door using a manufacturer-approved lube. A non-greasy lube can prevent debris and dirt from building up on the tracks.

Visit our insightful blog for a comprehensive roll-up door maintenance checklist for optimal performance.

Why WE Do Garage Doors?

For reliable garage door repairs in San Jose, pick We Do Garage Doors. We’re a family-owned business, fully licensed, bonded, and insured. No call-out fees! With a skilled team, we offer quick services, such as fixing openers, springs, tracks, cables, rollers, and hinges. Call (408) 634-9194 for appointments and up to 15% off your first service.

Wrapping Up

To sum it up, understanding and fixing common problems with roll-up doors can save time and money. You can quickly keep your door working smoothly and safely by dealing with issues like misalignments, rust, and motor problems. Remember, you can do some tasks yourself, but for harder problems, it’s safer to call experts. With the right approach, managing “Common Issues and How to Fix a Roll-up Door” becomes easier, keeping your door efficient for years.


How can I know if my roll-up door needs fixing?

A roll-up door needing fixing will likely show signs like difficulty opening/closing, strange noises, uneven movement, or inability to stay shut. We’ve thoroughly discussed the signs in the blog section.

What tools do I need to fix a roll-up door?

For minor roll-up door fixes, you’ll likely just need a screwdriver, some lubricant, and maybe a wrench for loose screws.

How do I adjust the spring tension on a roll-up door?

To adjust the spring tension on a roll-up door, use an appropriate tool to turn the adjustment screws clockwise to increase tension or counterclockwise to decrease tension. Be cautious and make small adjustments at a time to avoid over-tightening.

Remember, adjusting roll-up door spring tension is risky! It’s best to call a professional to handle the strong springs safely.

What can I do to stop rust on a roll-up door?

You can stop rust on a roll-up door by cleaning it regularly and applying a coat of rust-oleum paint after removing any existing rust with a wire brush.

How do I stop weird noises coming from my roll-up door?

For strange roll-up door noises, try lubricating the tracks and rollers with silicone spray – but avoid oil or grease, which attracts dirt.

What should I do if my roll-up door won’t stay closed?

If your roll-up door won’t stay closed, check for sensor obstructions or misalignment first. If that fails, a professional might be needed to inspect the springs or the motor.

How can I replace a broken panel on my roll-up door?

Replacing a broken roll-up door panel is a complex task involving removing rivets, aligning the new panel, and securing it with fasteners. It’s recommended to call a professional for proper installation.

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